Delivery Tracker2017-07-06T13:33:27+00:00

Track Your Delivery

We’re Just Excited About Your New Furniture As You!
Enter your Sales Order # or your Phone Number associated to track your delivery

Locating Your Sale Number

CLICK HERE to see an example Sales Order to locate the referenced Phone Number or Sales Number needed to track your delivery:

Our system is updated each night at 5PM with delivery information for the next day. If your delivery does not show please call our Delivery Desk at
(541) 476-4627 ext. 420

HOW DO I PREPARE FOR MY DELIVERY?

Preparing for your delivery:

  • Have an adult, 18 years of age or older, be present to accept any delivery.
  • Re-measure to make sure your new furniture will fit in your home.
  • Clear the room and decide where your new furniture will be placed.

All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.

During your delivery: If for any reason you are not completely satisfied with your new furniture or its installation, contact our customer service department prior to the delivery installers leaving your home.

You also have the option to pick up your furniture purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout.

HOW DO I PICK UP MY FURNITURE PURCHASE?

Preparing for pickup:

  • Call our Customer Service Department to confirm that your furniture is ready for pick up.
  • Re-measure to make sure your new furniture will fit  in your home.
  • Make sure your vehicle is large enough to safely transport your new furniture.
  • Pack rope and blankets to properly secure your new furniture and ensure its safe ride home.
  • Keep in mind that we cannot assist in the securing of your product.
  • Any person picking up a purchase must present a copy of the enclosed invoice and a photo ID, and either be listed or authorized on the invoice. If the person picking up is not listed on the invoice, please call our Customer Service Department.

All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the pick up date listed on your invoice may vary based on product arrival.

While you’re picking up: Please inspect all of your new furniture at the time of pick-up. If there are any items that do not meet your approval please inform the Gates employee assisting you.

HAVE QUESTIONS?

Our goal is to exceed your expectations. If we haven’t, please inform any manager on duty or contact our Customer Service Center either by filling out our contact form or calling (541) 476-4627. We will make every effort to satisfy your needs.