Services at Gates Furniture

Do you have a question about a product that you’ve purchased from Gates? Our talented service department is here to help! Submit a Service Inquiry form, or check out one of our helpful videos below which address common product questions.

Our talented service department is here to help!



Items purchased from Gates come with our in-house 1-year warranty (unless the items are noted as CLOSEOUT/AS-IS). This means that if anything goes wrong due to craftsmanship or defect Gates will take care of it.

If it’s been longer than a year, most product carry great manufacturer warranties, and issues can be resolved easily.

Just call our Service Department or fill out the contact form above if you feel that you have a warranty claim/issue.

Alternatively, if you purchased an additional stain and accident warranty from Gates you will need to start the warranty process by calling 1-800-xxx-xxxx. If you have any problems with that please feel free to get in contact with the Service Department and we will be happy to help.