|
Tempur-Pedic: There is a trial period for the mattress and
standard foundation only.
Adjustable bed foundations, pillows
and accessories are non-returnable (other than for product
defects).
• If you choose to return your mattress and/or foundation and you
purchases pillow or accessory at a package/discounted price, you
will be charged our regular retail price for the non-returnable
items.
• If you decide to reselect, you must contact your salesperson or
any of the store managers within 75 days. This allows us time to
return the product to Tempur-Pedic within the 90-day trial
period.
• This is a return fee of $200 on Tempur-Pedic mattresses. If you
reselect another mattress, we will credit your account with
$50.00 towards the purchase of your new mattress. We are
required to return all used Tempur-Pedic mattresses freight
prepaid to the factory.
Guardsman Mattress Protection Program: We have an optional 14-30
day trial period on other brands with the purchase of a
Guardsman mattress Protection Program on new mattresses and
mattress/box spring sets that are eligible with the following
conditions:
• For all mattresses (except
Tempur-Pedic) you must purchase a non-refundable Guardsman’s
Mattress Protection Program from us to get the trial period. If
you decide not to purchase the Guardsman’s Mattress Protection
Program, There will be no trial period and you will not be able
to return the mattress or mattress/box sprints set for credit
towards a reselect or refund.
• You must try the mattress for at least 14 days before you can
reselect. If you are not satisfied with the comfort of your
mattress after 14 days, you must contact us prior to the 30th
day to reselect and schedule pickup to qualify for credit on
your mattress and/or box springs. Our delivery crew will do a
mattress inspection at the time of pickup. Please note, they
will not pick up your mattress if it has been stained or damaged
during your trial period.
•
If your mattress is stained or damaged and Guardsman covers the
damage or stain, you should file a claim with them. Please read
and keep your Guardsman Mattress Protection Program warranty
card with you receipt, if you need to file a claim you will need
the warranty card number.
•
If you are a smoker, we ask you cooperation in not smoking in
bed during the trial period. You will be charged an appropriate
fee if your mattress or box springs must be cleaned to eliminate
smoke odor absorbed during your trial period.
•
Handles on mattress are not designed to carry the weight of the
mattress, so please do not attempt to lift or carry the mattress
with the handles. Torn or ripped handles are not covered by the
manufacturer’s warranty and a fee will be charged.
•
A maximum of two reselects will be allowed if you have met the
above criteria. If you choose not to reselect from us, and you
have met the above conditions, we will refund your mattress and
box springs purchase price, but we will not refund the
Guardsman’s Mattress Protection Program portion of your
purchase.
New Mattress Smell
•
New bedding often has a ‘new mattress’ odor. Most mattress made
today use polyurethane foam as the primary cushioning material,
which has an odor from the urethane polymers and the gases used
to create the cell structure in the foam. The synthetic fibers
in the mattress covering material and the flame retardant
chemicals used to meet the Federal Mattress Flammability
requirements also give off a certain amount of odor. These odors
remain trapped in the mattress until delivery, because the
mattress is heat-sealed in an airtight plastic bag after
production. These odors are more prominent during the warmer
months of the year.
Although this odor may bother some individuals, the
manufacturers say it will go away after a few weeks of use. The
odor can be reduced considerably by the use of a mattress pad.
Sleeping on the mattress speeds the dissipation process since
your body weight pumps fresh air through the foam, also leaving
the mattress uncovered, or covered only with sheets for the
first couple of weeks.
•
If you purchased the optional 14-30 day trial period and find
the odor so objectionable that you cannot sleep, please contact
us within your trial period.
King Size Syndrome
A king mattress will almost always develop a ridge running down
the center from head to foot. This normal ridge occurs to two
reasons:
1. A king set requires two box springs under the mattress. Where
these two box springs meet there is a firm border-edge. This
creates a firmer zone with little give in the center of the
mattress.
2. Studies have shown a tendency for couples to gravitate toward
their own side of the bed, so the center stays high and unused.
With today’s plush mattresses this is accentuated.
Rotating the
mattress will lessen the body contours. |
